Returns Policy
Returns Policy
Thank you for choosing to order cookies from us! We want every customer to be delighted with their purchase. Because our products are perishable and made fresh to order, please review our return and refund guidelines below.
Perishable Goods
All of our cookies are baked fresh and shipped promptly. Due to the perishable nature of our products, we do not accept physical returns.
Refunds & Replacements
We offer refunds or replacements in the following situations:
Damaged or Incorrect Orders
If your order arrives:
– Damaged
– Incorrect
– Missing items
Please contact us within 48 hours of delivery with:
– Your order number
– A description of the issue
– Clear photos of the product and packaging
We will gladly send a replacement or issue a refund.
Shipping Issues
Once an order has been shipped, we are not responsible for:
– Delays caused by the carrier
– Incorrect delivery information provided by the customer
– Packages marked as ‘Delivered’ but not located
However, we’re happy to assist in filing a claim with Royal Mail.
Allergies
Our cookies may contain or come into contact with common allergens (e.g., nuts, dairy, eggs, wheat).
Refunds will not be issued for allergic reactions. Customers are responsible for reviewing ingredient lists before ordering.
Cancellations
Orders may be cancelled within 2 hours of purchase. After this period, ingredients may already be in preparation and cancellations cannot be guaranteed.
Satisfaction Guarantee
If you are unhappy with the taste or quality of your cookies, please reach out within 48 hours. While we cannot guarantee refunds for personal preference, we always aim to make it right and maintain customer happiness.
Contact Us
For any issues or questions regarding your order, contact us.